CUEUP · THE QUICK READ

Overview

  1. Studied rent and repair coordination problems
  2. Focused the product on visibility and accountability
  3. Designed complete landlord and tenant flows

Problem

Rent proofs, repair requests, and updates get buried across WhatsApp, calls, and manual records.

This creates unclear status, miscommunication, and repeated follow-ups.

The reframe

Instead of building a complete property-management system:

“How might we clearly show what is complete and who needs to act next?”

Constraints

  • Rent and repairs only
  • Payments happen outside CueUp
  • Designed for self-managing landlords

Solution

  • One shared status for rent and repairs
  • Payment-proof submission and verification
  • Clear repair ownership and progress

Result

A focused end-to-end concept built around visibility, accountability, and trust.

Product impact remains unmeasured because the concept has not been launched.

Learnings

  • Shared status reduces coordination gaps
  • Every action needs clear ownership
  • A focused scope creates a clearer product

Overview

Rent and repairs are the only two things a landlord and a tenant owe each other. Both live in WhatsApp, neither has a status — so both sides keep chasing people who owe them nothing.

Title
CueUp
Target audience
Self-managing landlords
Tenants
Focus
Rent
Repair coordination
Time line
Apr 2026 –Jul 2026
Tools
FigmaClaudeChatGPT
My Role
Product design
Research synthesis
UI Excecution

Solution

CueUp gives landlords and tenants a shared view of rent and repairs, making every status, update, and next responsibility clear.

Research

I reviewed nine public Reddit posts and comments to understand how landlords and tenants currently coordinate rent and repairs.

Rent CoordinationRepair coordination

Rent Due & Paid

Pays externally but may still receive reminders

checks multiple payment sources manually

Proof Shared

shares screenshots or asks for a receipt

proof gets buried inside chat or dispured

CueUp Focuses On Payment Verification And Repair Progress.

Payment Verified

Manually checks if the payment was received

Lacks a reliable paid pending and overdue view

Repair Reported

Reports issues via calls or messages without a record

Requests arrive across different channels

Assigned & Resolved

Follows up repeatedly to understand repair progress

Tracks vendors , promises and closure manually

Sources:
User 01

Reddit User

Building A Tool To Track Trent Payment After My Owner Disputed On Rent Payment – Anyone Else Dealt With This?

User 02

Reddit User

Suggest Paper Trail For Rent Payment By Cash

User 03

Reddit User

How Do You Handle Tenant Repair Requests & Track Issues Oer Time

User 04

Reddit User

I Always Sent A Message On WhatsAapp To Confirm That I Had Made This Month’s Payment. Until I Received Yes From Him.

More Over I Sent Payment Online With Message “So And So Month’s Rent”

User 05

Reddit User

Tenants Call For Minor Repairs, Sometimes For Plumbing Or Electrical. Nothing Major.

But Coordinating Everything Remotely Gets Tiring.

You End Up Depending On Random Contacts Or Whoever The Tenant Suggests And Doubt Of Quality Of Work.

User 06

Reddit User

How Do Tenants Reports Issues ? (Text . Mail Or Call)

Competitive analysis

Built for different rental needs

Focus

PG, Hostel And Co-Living Properties

PG, Hostel And Co-Living Properties

Shared Rent Records

Cueup

For Self-Managing Landlords With A Few Properties

Simple Rent + Maintenance Coordination

Shared Status For Rent + Maintenance

User Persona

Landlords

Akash Kulkarni

Context

Manages Rental Units Directly And Coordinates Rent And Repairs Through Notebooks, WhatsApp, Calls, And Payment Screenshots.

Property Status:

25 Pending
22 Occupied
3 Vacant

Current Behaviours

  • Accepts Rent Through UPI, Bank Transfer, Or Cash
  • Checks Screenshots To Confirm Payments
  • Sends Rent Reminders Manually
  • Coordinates Repairs Through Calls And Personal Contacts

Pain Points

  • Payment Proofs Get Buried In Conversations
  • Rent Tracking Depends On Memory And Manual Records
  • Repair Requests Arrive Through Different Channels
  • Status Updates Require Repeated Follow-Ups

Goals

  • Clearly Identify Paid, Pending, And Overdue Rent
  • Avoid Reminding Tenants Who Have Already Paid
  • Track Repair Progress And Responsibility
  • Maintain A Reliable History Of Payments And Repairs

Tenants

Context

Pays Rent Externally And Coordinates Payment Confirmation And Repairs With His Landlord Through WhatsApp, Calls, And Screenshots.

Current Behaviours

  • Pays Through UPI, Bank Transfer, Or Cash
  • Saves And Shares Payment Screenshots
  • Messages The Landlord For Payment Confirmation
  • Reports And Follows Up On Repairs Through WhatsApp Or Calls

Pain Points

  • Paid Rent Can Still Be Questioned
  • Payment Proof Provides No Clear Closure
  • Repair Progress Remains Unclear
  • Updates Require Repeated Follow-Ups
Arjun

Goals

  • Maintain Reliable Proof Of Rent Payments
  • Know When A Payment Is Confirmed
  • Report Repair Issues Clearly
  • Track Repair Progress And Responsibility

Constraints

The product was intentionally limited to a focused rent and repair coordination model.

Focused Audience

Self-Managing Landlords With A Limited Number Of Properties And Their Tenants.

External Payments

Rent Is Paid Through UPI, Bank Transfer, Or Cash. CueUp Records Proof And Status.

Manual Accountability

Landlords Verify Payments And Assign Technicians They Already Work With.

Product Boundary

No Accounting, Built-In Chat, Payment Processing, Or Vendor Marketplace.

Information architecture

For landlords

Home
  • Overview
  • Needs Attention
  • Overdue
  • Activity
Rent
  • Rent status
  • Payments Verify
  • Paid
  • Late& Due
Tenants
  • Occupancy Status
  • Invite tenant
  • Tenant Details
Repairs
  • Open
  • Resolved

User flow

Landlords

HomeAssign VendorAssignOverdue TenantsSelect VendorOpen RepairsPayments to verifyTenant DetailCancelConfirmView RequestReview ProofCallMessageOverviewEnd
Home Assign Vendor Assign Overdue Tenants Select Vendor Open Repairs Payments to verify Tenant Detail Cancel Confirm View Request Review Proof Call Message Overview End

Information architecture

For Tenants

Home
  • Pay & Submit
  • Raise Request
  • Updates
  • Profile
Rent
  • Pay Rent
  • Tenancy
  • History
Repairs
  • Open
  • Resolved
  • Raise Request

User flow

For Tenants

HomeRent dueRaise RequestPaySubmitOpenDescribe IssuePre-Filled RentUpload proofList Of RequestsSet PrioritySelect Payment ModeView DetailSubmitPay ExternallyTrack Status
Home Rent due Raise Request Pay Submit Open Describe Issue Pre-Filled Rent Upload proof List Of Requests Set Priority Select Payment Mode View Detail Submit Pay Externally Track Status